![]() ![]() Amazing experience compared to the process 3 years ago (the last time I had to do one of these "11th-hour-crisis").įor anyone else who might stumble across this discussion, and is looking for possible answers with with Apple IDs and APNs:Īpple Support will require the current MDM certificate Identifier and Serial number. In the end, Apple Support were able to move the APNs portal access (from lost Apple ID) to another corporate Apple ID in about 3 hours. The video offers step-by-step instructions to generate, download, and upload the. In my scenario, there were only a small number of macOS device and no iOS devices we could have remote connected and undertaken a manual re-enrol for each device but would have been very disruptive for end users due to the number of policies in play. It's recommended to use an institutionally-owned Apple ID for generating the certificate, log in to Apple's Push Certificate Portal with the same Apple ID, note down the expiration date of the certificate, and mark the date in the calendar for renewal next year. Hayden Jamf Support was super helpful with insight and guidance. I encountered the same problem with a customer earlier this week - a lost Apple ID for Apples APNS portal. With our current setup, this would be almost impossible to do for every user.Īgree with Ben - rgreenjr724, well worth contacting Jamf Support to see what magic they can do. So far, the only thing that's worked is to run sudo jamf removeFramework, followed by sudo rm /var/db/.AppleSetupDone, and then rebooting, creating a fake user, going through the enrollment again, then deleting the fake user. I've also tried sudo jamf mdm and sudo jamf manage. I've tried sudo jamf removeMDMprofile and nothing happened. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple and protects personal privacy. Is there a simple way to update the existing mdm profile on the computers to use the new apn cert? Or a simple way to re-enroll the computers in the background? We are completely remote, and setting up time with each employee to do this will be incredibly difficult. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Unfortunately, the team that would have created the original is no longer with the company, and we were forced to use a new Apple ID and create a new cert. We had our APN certificate expire in our Jamf Cloud instance, and we were unable to renew it because we couldn't figure out what Apple ID was used to create it.
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